WoltLab Cloud Ticketsystem: Internal Notes 5.3.2

With these extensions it is possible to create responses that are only visible to internal staff.

This plugin allows support to mark a response as an "internal note". Internal notes are only visible in the ticket with proper permission and are displayed differently to stand out from normal responses.

Functions at a glance

  • Possibility to mark a reply as "internal note"
  • Special display of internal notes in both simple and advanced view
  • Internal notes are only displayed with appropriate permission

Quick guide:

  1. Permissions:
    Edit user group -> Moderative permissions -> Ticket system
    » Can create internal notes
    » Can see internal notes
  2. Mark reply as internal
    The button is located right next to the Abenden button when replying

Required package

Images

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